Shipping & Returns Policy
Last Updated: July 2026
At Landy Palms, we specialize in supplying fresh Palm Sunday products to churches across Canada. Because many of our products are fresh and perishable, our shipping and return policies differ from those of traditional retailers.
Shipping Schedule
To help ensure every order arrives well before Palm Sunday, we begin shipping several weeks in advance. Orders traveling to the furthest destinations across Canada are shipped first to allow extra time for delivery and, if necessary, enough time to send a replacement should a shipment be lost or damaged in transit.
Whenever possible, we ship orders Monday through Wednesday. This helps keep your package moving through the carrier's network and reduces the chance of it sitting in a warehouse over the weekend.
Shipping
We ship throughout Canada using trusted carriers, including:
Canada Post
FedEx
Canpar
Personal delivery by Landy Palms (where available)
Customer pickup at Islington Nurseries
Orders are carefully packed immediately before shipment to help ensure maximum freshness upon arrival.
Freshness
What sets Landy Palms apart is the care we take before your order even leaves our facility.
Our palms are:
Ordered directly from the farm
Transported under refrigerated conditions
Stored in temperature-controlled refrigeration
Carefully packed immediately before shipment or pickup
We take every reasonable step to ensure your order arrives fresh and in excellent condition.
Tracking Your Shipment
Once your order has shipped, you will receive a tracking number by email.
We will do our best to monitor your shipment and keep you informed of any significant updates. However, it is ultimately the customer's responsibility to track their package and ensure someone is available to receive it as soon as it is delivered.
Fresh palms are perishable products and should be refrigerated promptly upon arrival.
Delivery
Customers are responsible for providing accurate shipping and contact information.
Although we carefully schedule every shipment to arrive before Palm Sunday, delivery dates cannot be guaranteed due to weather conditions, carrier delays, or other circumstances beyond our control.
Landy Palms cannot be held responsible for damage caused when a shipment cannot be delivered because no one is available to receive it. If a package is left at a courier depot, post office, or warehouse overnight or over a weekend without refrigeration, the quality and freshness of the palms may be affected.
For this reason, we strongly encourage customers to monitor their tracking information and arrange for someone to receive the shipment immediately upon delivery.
Customer Pickup
Customers choosing to pick up their order may do so during the week leading up to Palm Sunday at:
Islington Nurseries
1000 Islington Avenue, Unit 5
Toronto, ON M8Z 4P8
Customers will receive an email several weeks before Palm Sunday confirming pickup dates and advising when their order will be available.
Personal Deliveries
For customers receiving personal delivery by Landy Palms, we will contact you during the week leading up to Palm Sunday with the expected delivery date and approximate arrival time whenever possible.
Order Inspection
Please inspect your order immediately upon arrival.
Verify that:
The products and quantities are correct.
The shipment has not been damaged during transit.
If there is a problem with your order, please contact us within 24 hours of delivery. Whenever possible, include photographs of the products, packaging, and shipping label so we can investigate and resolve the issue promptly.
Returns
Because fresh palms, altar decorations, greenery, and other botanical products are perishable, they cannot be returned or exchanged once they have been delivered or picked up.
Damaged or Incorrect Orders
If your order arrives damaged or you receive incorrect items, please notify us as soon as possible.
We will review the issue and work with you to provide an appropriate resolution whenever possible.
Refused or Undeliverable Shipments
Orders that are refused by the customer or cannot be delivered because of an incorrect address or because no one is available to receive the shipment may not be eligible for a refund due to the perishable nature of our products.
Please ensure your shipping information is accurate and that someone is available to receive your order.
Questions
If you have any questions about shipping, delivery, or your order, please contact us:
Email: info@landypalms.com
Thank you for choosing Landy Palms. We appreciate the opportunity to serve churches, parishes, schools, and ministries across Canada and look forward to helping you prepare for a meaningful Palm Sunday celebration.